This policy explains what personal information HostGoblin collects, why, and what you can do about it.
What we store
- your name and email address;
- server and billing metadata — your plans, server names, order history, subscription status, and the ledger of donations received on your funding pages;
- your notification preferences;
- the data on your game servers themselves — worlds, files, and console output — which live on our infrastructure so we can run them for you.
Payments
Payments are handled by Stripe, our payment processor. Card details are entered on Stripe's systems and never reach us. We store only the subscription and invoice records needed to run your billing.
Cookies
We use first-party session and security cookies for sign-in, checkout, forms, and support conversations. Your browser may also remember your light or dark appearance preference. These are used to provide the features you request, not to build an advertising profile. Referral codes travel in the referral link and checkout form rather than a persistent attribution cookie. We do not use advertising or third-party tracking cookies.
Privacy-first analytics
We count a small set of storefront events so we can see where ordering is confusing — for example, which game, featured modpack, plan, or call-to-action was selected and whether checkout was reached. These analytics do not create an analytics cookie or persistent visitor id. We do not put your IP address, email, account id, server name, support messages, or free-text searches into analytics.
Raw events are kept for up to 90 days. Daily aggregate totals are kept for up to 400 days. Aggregate dimensions may include the game, pack slug, plan, billing term, coarse device class, referring domain, and campaign tags explicitly present in the URL.
Emails we send
We send transactional emails you can't opt out of because they're essential — for example, email verification, password resets, and payment-failure warnings. We also send optional emails, such as referral-reward notices and product updates, which you can turn off any time from your notification settings.
Who we share it with
We share personal information only with the service providers we need to run HostGoblin — such as Stripe for payments and our email delivery provider — and only as needed to provide the service. We do not sell your personal information.
Data deletion
You can ask us to delete your personal data. Some records may be retained where we have a legal or accounting obligation to keep them. To make a request, email goblin@hostgoblin.com.
Contact
Questions about your privacy, or a request about your data? Email goblin@hostgoblin.com.